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Warranty

Grand Entrance Chandeliers warrants all of its products that they are to be free from defects in material and workmanship for a period of 12 months from the date of shipment, unless otherwise stated below.

You must inspect your item(s) within 7 days of receiving them. Contact us for any replacement parts or if you have any broken parts due to shipping that's out of our control. We will replace them Free of Charge. After 7 days, any reports of missing or broken items due to shipping will incur a Nonnegotiable $79 replacement fee.

What Does The Warranty Cover?
Our warranty applies against all defects in workmanship, assembly and materials used in the products. We'll repair or replace, at our sole discretion, any product that fails to operate due to a defect. We'll cover shipping both ways to get the repair or replacement taken care of for you. 
 
What is Not Covered by Our Warranty?
The warranty does not cover:
  • Glass which has become damaged due to mishandling, improper installation or use, or resulting from extreme acts of nature.
  • Product finish which has faded, rusted, or pitted due to environmental factors.*
  • Light bulbs/lamps that have burned out (unless otherwise stated on the product page for LED fixtures).
  • Service, installation, or other third party fees incurred due to the defect.