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  1. Before sending anything to Grand Entrance Chandelier, please contact our Customer Service team. We are often able to help solve the problem quickly via email.

  2. If our Customer Service team determines that your problem qualifies under warranty coverage, you will be issued an RGA (Return Goods Authorization) number, and you will be provided with a return shipping label in order to return the product to Grand Entrance Chandelier.

  3. Prepare and pack the fixture appropriately for return shipping. If a defective item is not packed securely and packaged correctly, Grand Entrance Chandelier will not accept the return.

  4. Write your RGA number on the outside of the box.

  5. Use the shipping label that was provided, to ship the package to Grand Entrance Chandelier’s location.

  6. A product that is returned to Grand Entrance Chandeliers but doesn’t qualify for warranty coverage, will be returned to the purchaser at the purchaser’s request; however, Grand Entrance Chandelier will not be responsible for any shipping charges in this situation.